Feedback and complaints

Your Opinion is Very Important

Assured Home Care is committed to continuously improving the quality of services we provide to our clients. We want to know what we’re doing well and what we can improve, even if you have a complaint. Your feedback is important in helping us to do that.

Your privacy is important to us. Please see our privacy policy here

What Happens If You Are Not Happy With Our Response?

Assured Home Care is committed to resolving issues fairly and promptly. However, if you’re not happy with our response, you can ask for your feedback to be reviewed by the Chief Executive Officer.

If you are still unsatisfied, you may refer the matter to:

NDIS Quality & Safeguards Commission

The Health & Community Services Complaints Commissioner

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