Making the right choice of Service Provider

One of the key benefits of the NDIS is the greater choice and control that is provided to those people living with a disability when it comes to determining services and supports.

So how do you make the right choice when it comes to your service provider?

Recent media reports have certainly been concerning with a suggestion that more providers are likely to enter disability care services on the back of an imagined ‘funding boon’ – some of whom may have questionable motives.

At the extreme end, the Sydney Morning Herald in a recent article reported an alarming number of fraudulent day care companies, and former directors of, now moving into disability services provision.

Whilst the ethics of such companies in no way represents the majority of operators in the sector, it is important to safeguard yourself by ensuring that your service provider is:

Established in the disability sector with a track record of delivering the services that you require.

Reputable and respected within the industry. Positive word-of mouth and referral is strong within the disability community. Speak to those who have, and are currently using the service.

Qualified to provide the service. Look for independent service standards or accreditation as an indicator of service quality, and ensure that staff have appropriate qualifications and clearances.

Open and honest in ensuring that all terms of service, available options and costs are clearly explained up-front, with no hidden surprises.

A good fit with your values and needs is fundamental to your ongoing service relationship.

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