We are thrilled to share that Assured Home Care has received approval to feature the Brand SA logo.

As a family-owned and operated business, we take pride in our 15-year history of offering support services in metro Adelaide and, more recently, the past 12 months in Whyalla.

If you’re in search of a locally owned and operated NDIS provider, we invite you to connect with our intake team today. Your journey to quality care starts here.

It has been a busy start to the new year, can you believe we are almost at the end February already?

Since the start of the new year, there has been a change in leadership at Assured Home Care following Michael Chant leaving late last year.

Since then, Julie and Michael de Jong have been back in the office a lot more often recently, working alongside Sabah Izzet, General Manager and the management team in continuing to grow Assured Home Care. In fact, Julie and Michael are both currently in Whyalla working on our expansion in regional South Australia.

It is an exciting time at Assured Home Care, and we look forward to seeing what is to come over the next few months.

The Review looked at: 

• the Scheme’s design, operations and sustainability 
• how to build a more responsive, supportive and sustainable market and workforce. 

The National Disability Insurance Agency appreciates the work of the Review Panel and Co-Chairs and all the community members who contributed input into the Review.  

Find the link to the full report here: https://www.ndis.gov.au/about-us/improving-ndis/ndis-review

Here’s a snapshot of what we found:

• 97% of clients are satisfied with our Support Staff.
• 84% of clients are content with their involvement in setting up supports.
• Overall, we achieved an 80% satisfaction rating.
• 76% of respondents expressed satisfaction with the variety of supports we offer.

These results provide valuable insights as we continue to enhance our services in the upcoming year. Your continued support is greatly appreciated, and we’re eager to work on these areas to better serve you in 2024.

Thank you for choosing Assured Home Care.

It was great to have 2 of our participants in Tanya and Jeshua join us for a few hours in the booth, thank you so much for taking the time to spend with us.

We are already looking forward to a bigger and better 2024 event!

At AHC, we believe in the power of creativity for personal growth. With our support, Damien has been able to tap into his artistic talents.

For Damien, art is a way to embrace his cultural roots. With our assistance, he’s on a journey to reconnect with his Indigenous heritage, and it’s making a positive impact on his life.

You’re welcome to visit our Whyalla office to see Damien’s artwork in person.

Join us in celebrating Damien’s journey and learn more about our services on our website. Together, we’re here to empower individuals to thrive and embrace their heritage.

The PACE system is built upon the foundation of Salesforce CRM, meticulously crafted by the NDIA, exclusively for the NDIS. This tailored design ensures that PACE is finely attuned to the unique needs of NDIS participants and their service providers.

Some key insights into PACE include:

1. New Provider Portal: The forthcoming provider portal will be gradually introduced to replace the current version (myplace). This transition will bring forth the following functionalities:

• Providers will gain access to comprehensive participant and plan information. 
• Support Coordinators will be empowered to submit Requests for Service through PACE.

2. Novel Functions and Controls: A noteworthy feature on the horizon is the introduction of ‘participant-endorsed providers.’ This function establishes a direct relationship between the provider and the participant, with participant approval being a requisite.

3. Service Booking Evolution: The upcoming changes will relieve providers of the need to create service bookings. Instead, they will gain access to the Participant’s plans within the NDIS system during the plan implementation stage.

4. Transition Away from Single Claims: The existing single claim function is set to be phased out, with all claims being mandated to be submitted via a bulk upload process.

5. Shifts in Support Types and Categories: Anticipate the addition of new support categories and the renaming of some existing ones. 

For existing Participants, the transition to the new system will occur when their plans are reassessed. New Participants, on the other hand, will embark on their NDIS journey through the PACE system upon joining the scheme.

We kindly ask our valued clients to stay tuned for further updates as we journey together through these transformative enhancements within the NDIS. At Assured Home Care, your experience is our priority, and we are here to support you every step of the way. 

The video recording was a fun experience for all participants who demonstrated their great qualities as spontaneous actors! From clients sharing their experiences being supported by Assured Home Care, staff members commenting on what is like to work in disability services, to our CEO, Michael Chant, commenting on the vision and services of Assured Home Care, all enjoyed fun times in front of the camera.

Assured Home Care partnered with Aiden van Nielen Video for the recording of the videos, and the general public can see them all at Assured Home Care YouTube Channel.

AHC has been fortunate to secure some housing options in Whyalla which are ideal options for Supported Independent Living participants. Three houses are now available for NDIS participants in< Whyalla and they have the following characteristics:

• 4 Bedrooms, Ratio 1:1 or 1:2, Wheelchair accessible
• 4 Bedrooms, Ratio 1:1 or 1:2, No wheelchair accessible
• 2 Bedrooms, Ratio 1:1 or 1:2, No wheelchair accessible

NDIS participants and their families are welcome to enquire about these options and how AHC can better support them with different options, services, and pricing. Support Coordinators in the Eyre Peninsula region are encouraged to contact the AHC team to visit the houses and discuss any potential referrals from their clients.

All AHC’s vacancies can be found here: AHC’s SIL Vacancies
AHC can also support NDIS participants who need access to the community, additional assistance with in-home services or need Support Coordination or Plan Management. The team at AHC can be reached
at 08 83742444 or enquiries@assuredhomecare.com.au.

SA Health has advised that as from today:

• the mandatory five-day isolation for COVID positive people has been removed 
• there are no more legal requirements for close contacts
• the requirement to wear a mask while providing services to our clients has also been lifted (masks are still required in some health care settings).  

To protect others in our community and especially our clients, many of whom are vulnerable, anyone with symptoms is encouraged to take steps to stop the spread of disease by continuing to get tested and stay at home until symptoms have cleared.

If you are COVID positive, we ask everybody to help protect our clients and your work colleagues by not attending work if you have symptoms or you are sick.  We still have a duty of care to provide a safe workplace for everybody and if you do attend work while unwell, we may request you to leave the workplace.  However, we would much rather you make this decision about your capacity to work safely.

One thing that hasn’t changed is that employees who work directly with clients who don’t have any leave entitlements are still able to apply for the COVID-19 payment if you provide evidence of a positive COVID-19 test. 

We will be advising all of our clients of the latest update from SA Health as soon as possible.  If you have clients who request you to still wear masks or provide evidence of a negative RAT (Rapid Antigen Test), please politely explain to them that Assured Home Care has advised all staff that this is no longer necessary.  If you need assistance to communicate this to clients, please get in touch with your Client Relations Officer or Coordinator (Accommodation Services) and they can speak to the client on your behalf.

Please feel free to contact us if you have any questions. 

Thank you