We are here to assist at every step of the way.

Our highly trained staff are here to help support your care journey – from initial funding application; through the planning process and implementation/management of your approved plan – and of course, through direct provision of support in the home.

  • Who is a Support Worker?

    A Support Worker provides direct care services to support your specific needs.

    As the primary person providing services to you, we know how important your relationship with a Support Worker can be. We take care, therefore, to ensure a good match based on personality, culture and values, background and interests - and availability.

  • Will I meet the Support Worker before they care for my relative?

    Absolutely, we call these ‘intro visits’. It’s a great way to get to know your Support Worker/s before they commence services and to orientate them to your home and routine. Just let us know that you would like an intro visit.

  • What should I do if I don’t ‘click’ with my Support Worker?

    This doesn’t happen often but sometimes clients don’t take to a particular Support Worker. This usually has nothing to do with them personally, it may be just differences in personality. If this occurs, we would be more than happy to organise an alternative worker for you. If you would prefer an ‘intro visit’ with the new worker before this service, that can also be arranged.

  • Who is a Support Coordinator?

    A Support Coordinator works behind the scenes to coordinate all aspects of your care service delivery.

    These marvelous people work with you to determine your care needs, to match you with appropriate Support Workers who can best provide the care you need and to coordinate your care schedule and rostering.

    Your assigned Support Coordinator is the person that you should communicate with about any issues relating to your care service delivery.

  • How much will the service cost?

    We provide services to individuals who receive Commonwealth government funding, under the NDIS (disability), and Commonwealth Home Support Program (CHSP), as well as private fee-paying clients.

    If you are receiving NDIS funding, our service fees and charges are maintained under a price cap set by the National Disability Insurance Agency (NDIA). We can provide you with an estimate of total costs based on identified supports in your approved NDIS Plan.

    We provide direct home support services under the CHSP, and can provide a fee estimate based on your care needs identified in your approved CHSP home support package.
    If you are not eligible for Commonwealth funding, all of our services can be engaged on the basis of a private fee for service (hourly rate).
    Contact us on 8374 2444 for more information or to request a quote.

  • How many hours of support can I have?

    This varies and is generally not determined by Assured Home Care. This will likely be outlined in your funded support plan from the NDIS or CHSP program. If you are receiving services on a private basis, there is no limit to the amount of hours you can receive.

  • I don’t currently receive any disability supports. Can I apply for funding under the NDIS?

    It’s a question that we receive often here at Assured Home Care.

    You can apply for NDIS funding if you:

    • Have a permanent and significant disability
    • Are under 65 years of age
    • Are an Australian Citizen OR
    • Hold a Permanent Visa OR
    • Hold a Protected Special Category Visa

    If you are in doubt, you can check your eligibility using this simple checklist.

    To apply for NDIS funding, you will need to contact the National Disability Insurance Agency (NDIA) office in the first instance and request an Access Request Form.

    Call the NDIA on 1800 800 110 or visit NDIS.

  • Are you able to assist me to apply for NDIS funding?

    Certainly, once you have applied for NDIS funding and received confirmation of your eligibility, we can help you prepare for your initial funding assessment, and help you develop and implement your first Plan.

    Our Guide to the NDIS provides more information on this process.

    I find the NDIS very confusing. How can I better understand it?
    Speak to us.

    Our highly trained staff are here to help support your NDIS journey – from initial application; through the planning process and implementation of your approved plan – and of course, through providing direct support services in the home. We can also offer independent NDIS Plan Management and Support Coordination services.

    If you need help understanding the NDIS, contact one of our knowledgeable NDIS experts on 8374 2444.

  • My grandad is quite stubborn and difficult to get along with, would he still be able to receive care from your organisation?

    All of our support workers have training and experience in dealing with clients who may have challenging behaviours. Your relative would definitely be able to receive services from Assured Home Care.

  • My grandfather is from a non-English speaking background. I’m worried that he will feel isolated if he can’t be understood?

    Not to worry, we have our own mini United Nations here at Assured!

    We currently employ staff from over 24 cultures, with approximately 165 workers who are bi-lingual with various levels of expertise in languages including French, Portuguese, Spanish, Hindi, Punjabi, Nepalese, Sinhala, Pilipino, Chinese, Cantonese, Polish, Vietnamese, Tamil, Italian, Nigerian, Swahili, Iranian, Arabic, Urdu, and Greek.

    With access to such a talent pool, we would make sure that an appropriate Support Worker was assigned to meet your grandfather’s specific needs.

  • Will my loved one always receive the same Support Worker?

    We try our best to ensure that continuity of care is achieved, unfortunately due to the varying schedules of our Support Workers, there is a chance that you will have more than one worker attending when multiple services are booked. Sometimes we negotiate the times of the service, so the same Support Worker attends but this depends on client flexibility. If you are anxious about having more than one Support Worker, please let the Support Coordinator know.